Consumer banking brings a drastic change in a common person’s life. It is not only the name of giving services to elite and privileged class of the society but is also to facilitate the common people, which normally represent a big proportion of the society. Although this change brought betterment to an ordinary lifestyle dweller but has also created new challenges of handling the mass consumer clients for Consumer Banking Service Providers (CBSP), financial institutions and banks. It is not possible for CBSP to offer better services to this big proportion of the society without the help of information Technology.
In this paper, we discuss the problems faced by CBSP while offering consumer banking services. We present a case study of CAMS as a facilitator to CBSP for the solution of their problems discussed in this paper.