Ubiquitous Computing and Communication Journal
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Abstract
Title: CASE STUDIES IN THIN CLIENT ACCEPTANCE
Authors: Mr. Paul Doyle, Mr. Mark Deegan, Mr. David Markey, Miss Rose Tinabo, Mr. Bossi Masamila, Mr. David Tracey
Abstract:
Thin Client technology boasts a range of financial, technical and administrative benefits. Many people believe that these benefits are not realisable due to issues of Thin Client acceptance in real world deployments. While the literature provides many references of success in deployment there is still an undercurrent of concern regarding user acceptance of the technology. With the combination of virtualisation technology, higher bandwidth availability as well as cheaper and faster processers, many believe that from a technical perspective Thin Clients have come of age. However greater efforts are required to understand how to integrate this technology into existing, predominantly PC-based, deployments. While much of this renewed interest is focused on the delivery of cheaper and greener technology within a cost sensitive economic climate, the issue now more than ever relates to acceptance. It is perhaps more accurate to state that the challenges facing the introduction of Thin Clients are a combination of architectural design and integration strategy rather purely technical. It is also essential to understand that Thin Clients, while a credible alternative to existing desktop solutions are not capable of addressing all problem domains. Careful selection of services to be offered over Thin Clients is essential to their acceptance. Through a series of Educational based case studies the issues of integration and acceptance of Thin Clients are reviewed and resolved in the context of the Dublin Institute of Technology. Through an evolution of three case studies the user acceptance issues were addressed and resolved resulting in a 92% acceptance rate of the Thin Client deployment in a blind deployment where users were not made aware of the insertion of Thin Clients into the existing PC-centred architecture.